Daniel Bachhuber makes a couple of great points about the newsroom that ought to be.
1) Find a better tool for collaboration than e-mail. Maybe it’s Basecamp, maybe it’s a Google Doc. But it’s certainly not e-mail, which is drowning people’s effectiveness in unnecessary and often unactionable interruptions.
2) Create a system where every support request leads to a documented solution. If one person is asking for help in solving a technical issue, the odds are high that others are struggling with the same problem but are too shy to announce their problem. Newsrooms then need to make that documentation publicly available, and to announce its existence, so that colleagues can solve their own issues.